amjili Frequently Asked Questions

amjili accepts any valid government-issued Philippine ID for KYC verification: PhilSys National ID, UMID, LTO Driver's License, Philippine Passport, SSS Card with photo, or PRC ID. Upload a clear photo or scan of your chosen ID plus a selfie for facial liveness check. The compliance team reviews submissions within 24 hours and notifies you by email once approved.

KYC verification is mandatory under PAGCOR's player protection and anti-money laundering rules. It confirms that you are who you say you are, that you are at least 21 years old, and that your withdrawal goes to an account in your verified name. Skipping KYC is not an option — it protects both you and the integrity of the platform. Deposits work before KYC; withdrawals require it.

On the amjili login page, click "Forgot Password" and enter your registered email address. A secure password reset link will be sent to that inbox within a few minutes — check your spam folder if it doesn't arrive. The link expires after 30 minutes for security. If you no longer have access to your registered email, contact amjili support via live chat to verify your identity and regain access.

No. amjili strictly allows one account per person. Operating multiple accounts — whether to claim bonuses multiple times or for any other reason — is a violation of the Terms and Conditions and PAGCOR regulations. Duplicate accounts are detected through KYC, device fingerprinting, and IP monitoring. Any duplicate found will result in suspension of all associated accounts and forfeiture of balances.

Contact amjili support via live chat or email at [email protected] to request permanent account closure. Any verified real-money balance will be returned to your registered withdrawal method before the account is closed, subject to KYC completion. If you are closing your account because of gambling-related concerns, please consider self-exclusion first — it protects you while preserving your account data.

The minimum deposit at amjili is PHP 100, regardless of the payment channel you use. This low threshold is designed so Filipino players from all parts of the country — whether in Metro Manila, Cebu, Davao, or the provinces — can start playing without committing a large amount upfront. Some bonus offers may have a higher minimum deposit to qualify; check each promotion's individual terms.

GCash deposits at amjili are credited to your account balance almost instantly — typically within 30 seconds to 2 minutes after your GCash transaction is confirmed. This is the fastest deposit method available and the most popular among Filipino players. There are no additional fees charged by amjili for GCash deposits, though your GCash account's own service charges, if any, may apply.

Yes, amjili accepts deposits via Maya (formerly PayMaya). Processing time is similar to GCash — usually credited within 1 to 3 minutes. Maya is a great option for players who prefer it over GCash or for those who want to use a BSP-regulated e-wallet alternative. The minimum deposit via Maya is the same PHP 100 minimum that applies across all channels on amjili.

Yes, amjili supports bank transfers from BPI, BDO, and Metrobank. Bank transfer deposits generally take longer than e-wallets — typically within the same business day for transactions submitted during banking hours. If you submit a transfer late in the evening or on weekends, it may be credited the following business day. Always use the exact reference number provided in your amjili deposit instructions to avoid delays.

Withdrawal processing speed at amjili depends on your chosen method. GCash and Maya withdrawals for verified accounts are typically processed within 5 to 30 minutes during normal operating hours. BPI, BDO, and Metrobank bank transfers follow the receiving bank's standard clearing schedule and are usually completed within the same business day. All withdrawals require completed KYC verification before processing can begin.

The minimum withdrawal amount at amjili is PHP 200. This threshold applies across all withdrawal methods including GCash, Maya, and bank transfers. Before initiating any withdrawal, make sure your KYC verification is complete and that your account balance reflects real-money funds, not uncleared bonus funds. Bonus funds that have not yet met wagering requirements cannot be withdrawn.

amjili does not charge any platform-side fees for standard deposits or withdrawals. However, your payment provider — GCash, Maya, your bank, or Coins.ph — may apply their own service charges. USDT TRC20 withdrawals may be subject to the standard TRC20 network transaction fee. Check your e-wallet or bank's fee schedule for the most accurate information on any third-party charges.

amjili features a wide selection of slot games from leading providers including JILI Games, Pragmatic Play, PG Soft, and Fachai. Popular titles include JILI's Money Coming, Super Ace, and Golden Empire — all well-loved by Filipino players for their high volatility and bonus buy features. New slots are added regularly. Browse the full catalogue in the Slot section on amjili.bio.

All slot and table games on amjili use certified Random Number Generators (RNGs) that are independently audited. RNGs ensure that every spin, card draw, and dice roll is completely random and not influenced by previous results or account status. The published Return-to-Player (RTP) percentages on each game represent the long-run theoretical average payout — not a guarantee for any individual session.

Yes, amjili is fully optimised for mobile browsers on both Android and iOS. You can access the full game lobby, cashier, and account settings from your smartphone without downloading a separate app. The mobile experience mirrors the desktop version and supports all payment methods including GCash and Maya. For the smoothest experience, use a modern browser like Chrome or Safari on a stable mobile data or Wi-Fi connection.

Yes, amjili's live casino section features real-time games hosted by professional dealers streamed in HD. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and game show formats. Filipino players can also find live dealer games with Tagalog-speaking hosts. Live casino games run 24 hours a day, 7 days a week, on amjili.bio.

Yes — bingo is one of the most popular game types on amjili among Filipino players. The platform hosts regular bingo sessions including Lucky Bingo and other fast-paced variants with PHP prize pools. Games are available throughout the day and can be played on both desktop and mobile. Check the Bingo and Lucky Bingo pages for the current schedule and mechanics.

amjili offers a welcome bonus for newly registered and depositing players. Bonus details — including the percentage match, maximum bonus amount in PHP, eligible games, wagering requirements, and expiry period — are published on the active Promotions page on amjili.bio. Bonus terms change periodically so always read the current offer before depositing to claim a promotion.

A wagering requirement (also called a rollover or turnover requirement) is the number of times you must bet your bonus amount before any winnings derived from it can be withdrawn as real money. For example, a PHP 500 bonus with a 20x wagering requirement means you need to place PHP 10,000 in total qualifying bets. Check each amjili promotion's individual terms for the exact requirement, eligible games, and time limit.

Yes, amjili rewards consistent players through a loyalty program that tracks your activity and unlocks higher tiers over time. Higher VIP tiers come with benefits including faster withdrawal processing, higher withdrawal limits, exclusive reload bonuses, dedicated account managers, and priority customer support. Details on the current VIP tier structure and how points are calculated are available inside your amjili account dashboard.

Bonuses can be cancelled or forfeited for several reasons: the wagering requirement deadline passed before you met it, a withdrawal was requested before wagering requirements were completed, the promotion's eligibility conditions weren't met (for example, the qualifying deposit was made via an excluded payment channel), or our compliance team detected bonus abuse. If you believe your bonus was cancelled in error, contact amjili support with your account details.

No. Bonus funds and any winnings generated from bonus play cannot be withdrawn until the applicable wagering requirements are fully met. This is standard practice across all PAGCOR-regulated platforms and is designed to prevent misuse of promotional offers. Once wagering requirements are satisfied, the winnings convert to real-money funds and can be withdrawn normally via GCash, Maya, or your preferred method.

amjili operates within the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and overseeing gaming operations in the Philippines. PAGCOR regulation means amjili is subject to ongoing compliance requirements including player protection standards, KYC mandates, anti-money laundering obligations, and responsible gaming tool requirements.

The minimum age to register and play at amjili is 21 years old. This is the legal minimum for casino-style gaming in the Philippines under PAGCOR regulations — not 18. amjili enforces this through mandatory KYC identity verification using a government-issued Philippine ID before any withdrawal is processed. Any account found to belong to a person under 21 is immediately suspended and reported to PAGCOR.

Log in to your amjili account, go to Account Settings, and select the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits from there. Limits take effect immediately and can only be decreased — to increase a limit you must wait for a mandatory cooling-off period. These tools are available to all amjili players at no cost and require no approval from support.

You can request self-exclusion directly from your amjili account under Settings > Responsible Gaming, or by contacting support via live chat or email at [email protected]. Choose from 6 months, 1 year, 2 years, or 5 years. Self-exclusions are irrevocable for the selected period. amjili will not send promotional communications during your exclusion. Any verified real-money balance will be returned to your withdrawal method. See the Responsible Gaming page for full details.

If gambling is affecting your finances, relationships, or mental health, reach out to amjili support immediately via live chat — say "responsible gaming" and you will be connected to a trained specialist who can set limits or process a self-exclusion request on the spot. You can also visit the amjili Responsible Gaming page for self-assessment questions and a full guide to all available player protection tools.