Gaming at amjili is meant to be entertainment — a way to enjoy your free time, not a source of financial stress or personal harm. This page covers everything amjili does to protect Filipino players, and everything you can do to keep gaming fun and in control.
These tools are built into every amjili account. You don't need to call anyone or wait for approval — most are active immediately from your account dashboard.
Set a daily, weekly, or monthly cap on how much PHP you can deposit into your amjili account. Limits take effect immediately and can only be decreased — not increased — until a mandatory cooling-off period (typically 7 days) passes. This prevents impulsive top-ups during a losing session.
Cap the maximum duration of any single gaming session on amjili. Once your time limit is reached, you'll be automatically logged out and shown a summary of your session. You can set this in your account settings without contacting support. Regular break reminders can also be enabled independently.
Voluntarily suspend your amjili account for 24 hours, 7 days, or 30 days without permanent consequences. During a cool-off, your account is locked — you cannot log in, deposit, or wager. Your balance and account history remain intact. Cool-off periods are useful when you need a short break without closing your account.
If you need a longer break from gambling, amjili's self-exclusion tool lets you lock your account for 6 months, 1 year, 2 years, or 5 years. Self-exclusions are irrevocable for the chosen period — you cannot re-open the account or register a new one during exclusion. This is the most serious player protection tool amjili offers.
Request a full history of your amjili gaming activity — deposits, withdrawals, game sessions, win/loss records, and time spent on the platform — at any time from your account dashboard. Reality checks help you see your actual gaming patterns clearly, without guessing. Knowledge is the first step toward staying in control.
amjili's support team is trained to handle responsible gaming concerns — not just account and payment issues. If you contact us via live chat and mention gambling-related distress, the conversation is escalated to a team member with specific responsible gaming training. Response time is under 2 minutes. Email support is also available.
Self-exclusion is the most powerful responsible gaming tool available at amjili. When you self-exclude, your account is locked completely for the period you select. You will not be able to log in, deposit, or play. If you attempt to register a new account during your exclusion period, it will be identified and closed.
amjili takes self-exclusion requests seriously. We will not send you any promotional communications during your exclusion period. If you contact support, our team will not assist you in circumventing or shortening your exclusion — by design. When your chosen period expires, you will need to proactively re-enable your account; it does not automatically reactivate.
Navigate to your Account Settings — accessible via the user menu in the top-right corner of the Platform.
Find the Responsible Gaming section within Account Settings. All player protection tools — limits, cool-offs, and self-exclusion — are in one place.
Select from 6 months, 1 year, 2 years, or 5 years. Read the confirmation notice carefully — self-exclusion is irrevocable for the selected period.
Confirm the exclusion. Your account will be locked immediately. You will receive an email confirmation. Any pending withdrawal of verified real-money funds will still be processed to your registered payment method.
If you cannot log in, or prefer to speak to someone, contact the amjili support team via live chat or email at [email protected]. Our team will process your self-exclusion request immediately.
PAGCOR maintains a national problem gambling exclusion registry. Players who self-exclude from amjili may also request to be registered with PAGCOR's exclusion list, which covers all PAGCOR-licensed gaming facilities and online platforms in the Philippines. Contact amjili support to initiate a PAGCOR-level exclusion request. This provides the broadest level of protection available under Philippine gambling law.
If gambling is causing serious harm to you or your family, contact amjili support immediately via live chat for an urgent self-exclusion. You do not need to explain yourself. Just say "I need to stop" and we will lock the account immediately.
Email: [email protected] — available 24/7
The difference between responsible gaming and problem gambling often comes down to patterns of behaviour. Here's what to watch for in yourself and the people you care about.
If you recognise any of the warning signs above in yourself or a family member, please reach out to amjili support via live chat. Our team can set up deposit limits, a cool-off period, or full self-exclusion immediately. You don't need to explain your reasons or feel embarrassed about asking for help — this is exactly what these tools exist for. Asking for help is a sign of strength, not weakness.
This is not a clinical test — it's a simple way to check in with yourself honestly. If you answer "yes" to two or more of these questions, amjili strongly encourages you to use one of the player protection tools on this page or speak to our support team.
Have you ever deposited more money into amjili — or any other gaming platform — specifically to try to win back money you previously lost?
Have you lied to your partner, parents, or close friends about how much time or money you spend gambling?
Have you gambled using money that was earmarked for essential expenses — rent, utilities, groceries, school fees, or debt repayments?
Do you feel a strong urge to gamble when you are stressed, anxious, bored, or upset — and find it helps temporarily but leaves you feeling worse?
Have you tried to reduce or stop gambling before but found yourself returning to it sooner than you intended?
Has gambling ever caused conflict in your personal relationships, affected your job performance, or resulted in financial difficulty?
What to do if you answered "yes" to any of these
Contact amjili support via live chat and ask for a deposit limit, cool-off, or self-exclusion. It takes less than 2 minutes and you don't need to provide any explanation. Simply saying "I need help with responsible gaming" is enough to start the process.
Responsible gaming at amjili is not a marketing statement — it's an operational obligation that our team applies across every part of how the platform runs. Here is what that looks like in practice.
Every account must pass identity and age verification using a government-issued Philippine ID before processing any withdrawal. This is not optional and cannot be bypassed. It ensures that only verified adults 21+ can access real-money winnings.
amjili's compliance team monitors player behaviour patterns — including sudden increases in deposit frequency, rapid session length growth, and erratic win/loss behaviour — and may proactively apply responsible gaming limits or request a welfare check with the player's agreement.
amjili operates within the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), which sets minimum player protection standards for all licensed operators. PAGCOR's responsible gaming mandate includes mandatory age verification, player exclusion registries, and regular compliance reporting by licensed operators.
Responsible gaming is a shared responsibility between amjili and every player. Here are the commitments amjili asks all Filipino players to make before and during gaming sessions.
amjili takes its obligation to prevent minors from accessing real-money gaming very seriously. Beyond KYC verification, amjili encourages all adult players who live with children or teenagers to take additional precautions to prevent underage access.
Never leave your amjili account logged in on shared devices. Use a unique password that younger family members cannot guess. Enable two-factor authentication (2FA) on your account for an additional layer of security. Log out after every session on any device that is not solely yours.
If you access amjili on a shared household phone or tablet, use device-level PIN protection and avoid saving passwords in the browser. Parental control apps available on Android and iOS can prevent younger family members from accessing gambling-related websites and apps even if they use the same device.
If you believe a minor under 21 has accessed an amjili account — including your own, without your authorisation — report it immediately to [email protected] or via live chat. amjili will investigate, lock the account, and report the matter to PAGCOR as required by our regulatory obligations. The safety of minors takes absolute priority.
Whether you want to set a limit, take a break, or just talk to someone about whether your gaming habits are healthy, amjili's team is available around the clock.
Available on every page of amjili.bio. Average first-response time under 2 minutes. Say "responsible gaming" to be connected to a specialist support agent trained in player protection.
Send a responsible gaming request to [email protected] with the subject "Responsible Gaming Request." Our team will respond within 12–24 hours and process any limit or exclusion requests immediately upon receipt.
amjili operates under PAGCOR's regulatory framework, which includes player protection mandates. If amjili has not adequately addressed a responsible gaming concern, you may escalate directly to PAGCOR — the Philippine government authority responsible for gaming regulation.
amjili is built for Filipino players who want a safe, regulated, and fair gaming experience. Deposit limits, session controls, and self-exclusion are built into every account from day one.
21+ only · PAGCOR-regulated · If gambling is no longer fun, use the tools on this page or contact support